Terms & Conditions
Conditions of Booking
It is a condition of booking that you have read and understood these Terms & Conditions prior to making your booking. Your booking is accepted based on this. If there is anything you are unclear about then it is your responsibility to request further explanation.
Prices are quoted in Australian dollars (inclusive of GST). Prices are per person, are correct at time of publication and can be subject to change at the discretion of Down Under Discoveries.
Experiences include all sightseeing, entry fees and meals as stated in the full itinerary however are subject to change solely at the discretion of Down Under Discoveries.
Conditions of Travel
Down Under Discoveries reserves the right to alter the route or itinerary of any of its experiences and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause beyond our control, including but not limited to severe weather conditions. Components of trips are weather dependant and Down Under Discoveries cannot be held liable if trip components are not available on the day of travel. We will endeavour to deliver the experience as presented and will only make changes which are in the best interests of and for the safety of you, our passengers. Down Under Discoveries cannot guarantee exact pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.
Whilst we make every effort to safeguard our passengers, Down Under Discoveries cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that any adventure travel involves a higher than normal risk and a signed release may be required from all participants before departure. Down Under Discoveries also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to food, activity and accommodation providers.
By booking an experience with Down Under Discoveries, the passenger agrees that Down Under Discoveries and its operators will not be held responsible for any death, injury, illness, detention, delay (including mechanical breakdown), damage or loss of any nature caused or incidental to the experiences and operations of Down Under Discoveries and its operators. This is held true whether or not it is due, or alleged to be due to negligence, misconduct or breach of conduct on the part of Down Under Discoveries or its operators. Passengers expressly renounce all claims against Down Under Discoveries and its operators in respect of such death, injury, illness, detention, delay, damage or loss.
Minimum Numbers / Itineraries
Experiences may require minimum passenger numbers to operate. In circumstances where minimum numbers are not reached, an alternative may be offered refund given.
Travel insurance is not included. We hold a current 10 Million Public Liability Insurance Policy, but we strongly recommend that you acquire your own insurance cover which is your responsibility. Prior to participating in any adventure you should be aware of the risks involved.
Our main pickup location is from the Tourist Coach Stand at 378 Wellington St, Perth. Hotel pickups can be arranged. Multi-day Experiences usually have one other pickup location which will be advised in the booking itinerary.
Diesel Fuel Levy
Down Under Discoveries reserves the right to charge a fuel surcharge as a result of escalation in the price of crude oil.
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take out travel insurance to cover against such charges. Once a booking is made the following cancellation fees will apply:
Cancellation Fees Day Hikes & Moonwalks
- More than 48hrs prior to departure; No Fee Applies
- Less than 48hrs prior to departure 100% of total price, You may attempt to on sell your ticket
Cancellation Fees 1 Day Experiences (Day Tours)
- More than 30 days prior to departure; $100 admin fee
- More than 72hrs prior to departure; but less than 30 days, 25% of total price
- Less than 72hrs prior to departure 100% of total price
Cancellation Fees Multi-day Experiences (Day Tours) and Hiking Adventures
- More than 6 weeks before departure; $100 admin fee
- 4 – 6 weeks before departure; 25% of total price
- 2 – 4 weeks before departure; 50% of total price
- Less than 2 weeks before departure; 100% of total price
If you fail to join an Experience or join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by food providers, accommodation house properties, travel agents or third party tour and transport operator cancellation fees. Cancellation fees apply as soon as Down Under Discoveries confirms or accepts a reservation.
Cancellation by Down Under Discoveries
We may cancel a trip at any time up to 28 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking being cancelled including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights.
Deposit and Final Payment
Perth Experiences, Nature Immersion and She Seeks Adventure (except Multi-day hikes)
Full payment is required to confirm the above Experiences unless specified or alternative arrangements have been made. Failure to adhere to the payment policy may result in cancellation of your booking.
She Seeks Adventure Multiday Hikes
$250 deposit is required to confirm your booking with weekly instalments or pay in full option available only. Full balance due 30 days prior. Failure to adhere to the payment policy may result in cancellation of your booking.
Amendments to Bookings
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 15 days prior to the proposed departure date. A fee of AU$50 per person per change may apply (in addition to any charges levied by hotels, ground operators). If you notify us less than 15 days prior to the proposed departure date the refund policy applicable to cancellations will apply.
Other Change/Amendment Fees for all Experiences
Amendments to any other arrangements made in conjunction with your trip may incur an AU$100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 7 days of departure. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.
Perth Experiences, Nature Immersion
Child fares are available on most Experiences for passengers aged between 4 and 14 years inclusive. Infants (0-3 yrs) are free when travelling with an adult, however touring is not generally recommended due to the large distances travelled. Depending on age, children on tour may be required to be seated in booster seats or other child safety accredited seating. At all times, Down Under Discoveries reserves the right to not accept children on Experiences due to safety concerns.
She Seeks Adventure
She Seeks Adventure is aimed for women however a girl 16 or over may join as long as they feel they can physically hike the distances. At all times, Down Under Discoveries reserves the right to not accept children on Experiences due to safety concerns.
She Seeks Adventure’s ‘Girls Unplugged’ program caters for girls 8 – 13 yrs.
Concession fares apply to holders of senior or pensioner cards. Card membership numbers must be quoted at time of booking.
No concession available on Nature Immersion products.
She Seeks Adventure
No concession available on She Seeks Adventure products.
Luggage on Tour
1 Day Experiences
Due to the equipment required for Experiences, vehicles have limited luggage space remaining. We therefore ask passengers to limit baggage to a strict 10kg maximum, soft bags are preferred. We suggest you include the following essential items: non-slip walking shoes (sneakers), sun screen, hat, beach towel, bathers, flashlight, camera and small bottle of water. We recommend that items of value, including electronic items, should not be carried on tour, and liability and risk is with the owner.
All Multi-day Experiences
Due to the equipment required for Experiences, vehicles have limited luggage space remaining. We therefore ask passengers to limit baggage to a strict 20kg maximum, soft bags are preferred. Please see the booking itinerary for a list of what to pack.
In accordance with Government regulations, smoking is prohibited on the bus.
Any passenger found to be heavily intoxicated will not be permitted to board the bus.
Neither Down Under Discoveries, its Tour Leaders, trainers or other persons or organisations associated with training or tuition accept any liability for any damage to any persons or property resulting from the subsequent action of participants. These terms and conditions are incapable of alteration or waiver by a servant, agent or representative of Down Under Discoveries or by any other supplier.
You give permission for Down Under Discoveries to use any digital, film or video photographs they may take of you, your family or your vehicle, in their advertising, or website.
NB. If you do not wish your images to be used, please cross out and initial this paragraph.
You give permission to Down Under Discoveries to provide your names and phone numbers to other participants on this Experience, however, Down Under Discoveries will not disclose your personal details to any other party without prior permission.
NB. If you do not wish your details to be given, please cross out and initial this paragraph.
Not with standing anything contained in this Agreement to the contrary, Down Under Discoveries shall not be liable for any loss, injury, delay, damage or other casualty suffered or incurred by you due to storms, fires, earthquakes, explosions, embargoes, Government directives, or any other law or regulation, litigation or labour dispute, act of God, war, terrorism, or any other cause which is beyond our reasonable control.
This Agreement is and shall be governed by and construed in accordance with the law of the State of Western Australia. Any legal conflict which may arise under this Agreement shall be resolved in the legal jurisdiction of Western Australia.