Frequently Asked Questions

What is Nature Immersion?

Immersing ones self in nature is excellent medicine for the madness of modern life. Cultivating awareness of nature will lead you back to a simpler and more organic way of relating to life that reveals new and exciting layers of your personality. Nature Immersion evokes connections, awareness and understanding about the benefits of establishing a reciprocal relationship with nature.

 The incorporation of Citizen Science into these experiences provides an opportunity to learn and contribute to real science projects in Western Australia. With citizen science you can not only learn about the world just outside your window, you can also lend a helping hand to some real science projects across The Great Southern and even across Western Australia! Get involved with our interactive experiences through use of apps such as iNaturalist and FrogID, helping monitor and collect important data that is used to increase scientific knowledge.

Our job as your Nature Immersion guide is to get you to slow down as you walk along the earth, immersing yourself into nature's beauty, calming your mind and rejuvenating your spirit.

How fit do I need to be?

Most of our Experiences are suitable for any fitness level, but we do encourage you to be fit enough to make the most of the experiences we have on offer. Note, for the safety of all passengers, we reserve the right to prevent passengers from participating in some activities.

Please read the itinerary for your chosen experience, and if you have any queries regarding your fitness level, it's important that you discuss this with us at time of booking.

Eco Tours

Most of our Nature Based Experiences are suitable for all levels of fitness.

There will be some that include a significant amount of walking throughout the day and therefore requires a moderate level of fitness. This will be advised on the itinerary if this is the case.

Nature Immersion / Adventures/ Kidz Rewild

These are unique experiences and your full focus is required.

They are suitable for most fitness levels. You do not have to be incredibly fit but there are often steps, or steep ascents and descents, so you must be able to handle that terrain.

What is the waiver?

Waivers are essential documents signed before you participate in any high risk adventure activity to specify that you understand and accept the level of risks associated with the activity. Waivers are part of our insurance requirements so that we can continue to be able to provide you with adventure experiences that are perceived as high risk.

Please note that safety is of a high important to us and we do have strict procedures in place for any high risk adventure experience.  Our guides are all trained, experienced and qualified to provide you this level of safety.

What should I bring with me?

On all of our Experiences we advise you to bring comfortable non-slip sturdy walking shoes, a hat, sunscreen, water bottle, camera, warm jumper/wind proof jacket. Please see individual itineraries for specific items such as bathers and towel.

Can I bring my kids?

Eco Tours

These tours are suitable for all ages unless otherwise specified, and child rates are available (aged 14 and under). Please note we do not provide special (booster) seats for children so please feel free to bring your own.

Nature Immersion

Children who are able to hike the distance are welcome to join our Hikes; however, we include quite a few reflecting activities, and silence is a large part of those activities. Children must therefore be of an age where they can sit quietly without disturbing yourself or anyone else. We do recommend these experiences for children 8 years and over.

Adventures

Children who are able to handle adventurous experiences are welcome to join in and whilst we do recommend that most are suitable for children 8 years and over, you know your child's capability better than we do so please use your own discretion when booking.

Do you offer a pick-up / drop-off service?

We do offer complimentary pick-up and drop-off from the local Tourist Stand and hotels for our Eco Tours only, unless otherwise stated in your itinerary. If you are not picked up within 15 minutes of your pick-up time, the onus is on the passenger to telephone 0439 463 285 to advise, as tours depart at the scheduled time.

Are meals provided?

We provide healthy meals as specified in your itinerary, using fresh local produce from around Western Australia.

Do you accept payment plans?

All Down Under Experiences

Full payment is required to confirm an Experience unless specified in the itinerary or alternative arrangements have been made. Failure to adhere to the payment policy may result in cancellation of your booking.

What are your cancellation fees?

Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take this in to consideration prior to making your booking. We also recommend taking out travel insurance to cover against such charges. Once a booking is made the following cancellation fees will apply:

Cancellation Fees

Eco Tours

More than 6 weeks before departure; $100 admin fee

4 – 6 weeks before departure; 25% of total price

2 – 4 weeks before departure; 50% of total price

Less than 2 weeks before departure; 100% of total price

Nature Immersion / Adventures / Kidz Rewild / Charters & Transfers

More than 7 days prior to activity; No Fee Applies

Less than 7 days prior to activity 100% of total price

Customers can transfer their booking to a friend or family member with no penalty but must advise in writing so we can provide a new booking confirmation.

Cancellation Fees from 3rd Party Suppliers
Down Under Discoveries often partners with 3rd party suppliers to provide tours and experiences and in some cases their cancellation policies differ to ours. If this is the case, it will be added as a separate Cancellation Policy to individual itineraries.

Cancellation by Down Under Discoveries
We may cancel a trip or event at any time up to 2 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking being cancelled including but not limited to visas, Travel Insurance excess or non-refundable flights.

Cancellation by customer due to government restrictions (Eg: Covid-19 Restrictions)
Where a customer cancels due to Government restrictions that are either not removed as expected, extended, or reimposed, the customer will be contacted and offered a credit note to be used at a later time, where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

Will the activity/tour go ahead in unfavourable weather conditions?

Please note that all experiences are likely to go ahead in most weather conditions including rain, and that only in Severe Weather Warnings and Extreme Heat will an event be postponed, not cancelled.

In cases of rain, we ask advise that participants dress accordingly and as the old saying goes,

There's not such thing as bad weather, only unsuitable clothing.

In the case of a participant not able to attend an experience due to it being rescheduled we will provide a credit to be used another time.

What is the climate like in WA?

Western Australia is famous for its long days of sunshine, spotless blue skies and brilliant beaches. It has a diverse range of climate zones, varying from tropical in the north to temperate in the south.

WA has two distinct variations in seasons. The southern half of the state, which includes Perth, experiences the four seasons of spring, summer, autumn and winter, with temperatures ranging from under 5°C to over 40°C, whereas the northern half of the state has two seasons: "the wet" and "the dry".

"The wet" occurs between October and April when most of the rain falls, bringing humidity and thunderstorms. The daytime temperatures are in the mid to high 30s with evening temperatures in the mid 20s. "The dry" occurs between May and September when clear blue skies are the norm and the temperatures are pleasant during the day and dip considerably during the night.

In the Perth metropolitan area you might hear the term 'the Fremantle Doctor'. This refers to the cooling afternoon south-westerly breeze during summer.

Albany in the South West (our current home) enjoys a Mediterranean climate with warm dry summers and mild wet winters.

Do we need travel insurance?

Eco Tours

Going on a holiday and travelling should be fun. You shouldn't need to worry about something going wrong, but it can and it does for many travellers each year. Luggage gets lost or damaged, people get sick or injured, and then there are airline, tour and accommodation cancellations or delays to worry about as well. Quite often these events are unforeseen and can be very costly to all parties involved, and that is why we highly recommend taking out good travel insurance cover before you set off.

Nature Immersion / Adventures / Kidz Rewild

Whilst not compulsory, we do recommend at least having Ambulance cover when participating in any outdoor activity. Outdoor recreation, such as hiking, camping, canoeing, cycling, or abseiling, entails risks, even if participants do not recklessly place themselves in harm's way. In some circumstances, such as being in remote locations or in extreme weather conditions, even a minor accident may create a situation that may require an ambulance or medical attention. Down Under Discoveries will not be held liable for ambulance fees associated with any injury/snake bite etc that may occur whilst participating in one of our events.

If your booking includes pickup/drop off only!

We use a spacious Toyota Hiace 14 seater, with high-back reclining seats, air con, heating and tinted windows offering passengers unrestricted viewing. We provide usb charging docks, Wi-Fi and a DVD player to use on long trips. Please note the vehicle does not have a toilet on board, but we do stop regularly to take toilet breaks.

Down Under Discoveries

 

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